Help & FAQ

How can we help you?

Everything you need to know about Anima GPS - from installation and tracking to reports, integrations and support.

Can't find what you're looking for? Email us at [email protected] or call +389 70 357 412.

Getting started

What is Anima GPS and who is it for?

Anima GPS is a cloud-based vehicle tracking and fleet management platform built for businesses that operate cars, vans, trucks or heavy machinery or for private customers. It gives you real-time location, route history, fuel monitoring, automated reports, two-way driver communication and customizable alerts - all from one dashboard.

How do I get started or request a demo?

The easiest way is to fill out the contact form on our homepage or call us directly. We'll schedule a live demo, walk you through the platform, and put together a tailored offer based on the size and type of your fleet.

How long does setup and installation take?

A standard GPS device installation in a single vehicle typically takes 30–60 minutes. After installation, your account is configured and your vehicle appears on the live map immediately. Larger fleets are scheduled in batches to minimize downtime.

Do you offer a free trial or live demo?

Yes. We offer a free, no-obligation live demo where we walk you through the system using real fleet data so you can see exactly how it would work for your business. Get in touch and we'll set it up.

Hardware & installation

What GPS device do you install in the vehicle?

We use professional-grade GPS tracking devices that connect directly to the vehicle's power and, where applicable, to the CAN bus or fuel sensors. The exact model depends on the vehicle type and the features you need (basic tracking vs. fuel sensors, temperature sensors, panic button, etc.).

Can the device be installed in any vehicle?

Yes - passenger cars, vans, light and heavy trucks, buses, construction machinery, agricultural vehicles, generators and even boats. We'll recommend the right hardware and sensors for each vehicle type.

Will the installation damage my vehicle or void the warranty?

No. Our certified technicians install the device using non-invasive connections - nothing is cut or permanently modified.

Can I move the device to another vehicle later?

Yes. If you sell or replace a vehicle, we can transfer the device to the new one. Simply contact our support team to schedule the move.

What happens if the device is disconnected or tampered with?

The system immediately sends an alert by email and in-app notification if the device loses power, is disconnected, or detects unusual activity. You'll always know the moment something is off.

Tracking & live data

How accurate is the GPS location and how often does it update?

Location accuracy is typically within a few meters under normal conditions. Live position updates every few seconds while the vehicle is moving, so you always see an up-to-date view of your fleet.

What happens in areas with weak mobile signal?

When the vehicle temporarily loses mobile network coverage, the device buffers all data on board and uploads it as soon as the connection is restored - so no trip data is ever lost.

Which countries are covered?

Anima GPS works across Europe and most of the world. Our trucking customers regularly track routes through the Balkans, Western Europe, Scandinavia and beyond, with multi-country route breakdowns and toll-road information included.

Can I track multiple vehicles at the same time?

Absolutely. The platform is designed for fleets - from a handful of vehicles up to hundreds. You can view the entire fleet on a single map, filter by group or driver, and zoom in on individual vehicles.

Is there a mobile app for iOS and Android?

Yes. The Anima GPS mobile app is available for both iOS and Android, giving you access to live tracking, reports, alerts and notifications directly from your phone.

Fuel monitoring

How does fuel monitoring work?

Depending on the vehicle, we read fuel data either from the on-board CAN bus or from a dedicated fuel-level sensor installed in the tank. The system displays fuel levels in real time, total consumption, and a detailed graph showing every refill and drop in fuel level.

Can the system detect fuel theft or sudden fuel drops?

Yes. Sudden drops in fuel level outside of normal operation are highlighted on the fuel chart and can trigger an automatic alert. You can review the exact location and time of each event and take action immediately.

How accurate is the fuel data?

CAN bus readings give very high accuracy on modern vehicles. Where a separate fuel sensor is installed, accuracy depends on calibration - our technicians calibrate each sensor to your specific tank for reliable readings.

Reports & dashboard

What kinds of reports are available?

The platform offers a wide range of operational and management reports, including:

  • Standard report (per vehicle, per period)
  • Fleet report (entire fleet at a glance)
  • Stops report (where and how long each vehicle stopped)
  • Drivers report (kilometers, hours and behavior per driver)
  • Route report (completed routes with detail)
  • Geo-zone entry / exit report
  • Fuel and mileage reports

Reports can cover any custom date range - daily, weekly, monthly or longer.

Can reports be sent automatically by email?

Yes. You can schedule any report to be generated and emailed to one or more recipients automatically - daily, weekly or monthly. This means managers receive the data they need without ever logging in.

Can I export reports to PDF or Excel?

Every report can be exported to either PDF (for sharing and printing) or Excel (for further analysis and integration with your own systems).

Alerts & events

What kinds of alerts can I configure?

Anima GPS supports a wide range of customizable alerts, including:

  • Geo-zone entry and exit
  • Speeding above a configured limit
  • Driving outside working hours
  • Route deviation (vehicle leaves a planned route)
  • Panic button pressed
  • Battery voltage drops below a threshold
  • Fuel level drops below a threshold or sudden fuel loss
  • Device disconnection or tampering

All alerts can be enabled or disabled per vehicle or per group, and you choose how each alert is delivered.

How do I get notified - email, SMS or in-app?

Notifications are delivered through the in-app notification center, by email, and - for critical events such as the panic button - by SMS. You choose which channels are used for each alert type.

Services & maintenance

How do I track upcoming services and registrations?

The services module lets you set up scheduled maintenance based on either kilometers driven or a fixed time interval. You'll see at a glance how many days or kilometers remain until each service. Vehicle registration dates and other key dates can be added to the calendar so they never slip through.

Will I be reminded before a service is due?

Yes. The system sends an email and in-app notification when a service is approaching, and again when it becomes due, so vehicles are always serviced on time.

Can I see a history of completed services?

Yes. The services module keeps a full log of every completed service, including the date, mileage, vehicle and any notes - useful for warranty, resale and audit purposes.

Pricing & subscription

How much does Anima GPS cost?

Pricing depends on the number of vehicles, the type of hardware needed and the features you choose (basic tracking, fuel sensors, etc.). Get in touch with our sales team for a tailored quote based on your fleet.

Is the hardware included in the subscription?

We offer flexible options. Hardware can be purchased outright, leased, or included as part of a longer-term subscription. We'll help you pick the option that best fits your business.

Can I cancel anytime? Are there long-term contracts?

Subscription terms are agreed in your service contract. Cancellation rules and notice periods are set out there - get in touch with our team for the specific terms that apply to your plan.

What happens to my data if I cancel?

After cancellation, your historical data is retained for 30 days. After that period, the data may be permanently deleted, as described in our Terms & Conditions.

Data, security & privacy

Who can see my fleet data?

Only you and the users you authorize. You can create multiple user accounts with different permission levels (admin, dispatcher, viewer, etc.) so each team member sees exactly what they need - and nothing more.

How long is historical data retained?

Tracking history, reports and events are retained for the duration of your active subscription, allowing you to look back over the past 365 days.

Is my data encrypted and secure?

Yes. All data is transmitted over encrypted connections and stored on secure servers with access controls and regular backups. We follow industry-standard security practices to protect your fleet data.

Integrations

Does Anima GPS integrate with Timocom, DHL, Project 44 or other systems?

Yes. We offer integrations with major logistics platforms including Timocom, DHL and Project 44, allowing you to automatically share live position data with shippers and partners directly from Anima GPS.

Do you offer an API for custom integrations?

Yes. We provide an API that allows you to pull live and historical data into your own ERP, TMS or business intelligence tools. Contact us for documentation and access credentials.

Support

How can I get help if I have a problem?

You can reach our support team by phone at +389 70 357 412 or by email at [email protected]. For non-urgent matters, you can also use the contact form on our homepage.

What are your support hours?

Our office hours are Monday to Friday 08:00–16:00 and Saturday 08:00–14:00. Critical issues outside of these hours can be reported by phone and we will respond as quickly as possible.

Which languages do you support?

Our team provides support in Macedonian, English, and several regional languages. Just reach out and we'll match you with someone who speaks your language.

Still have questions?

Our team is happy to walk you through the platform, prepare a tailored quote, or schedule a live demo.

[email protected]